EFEKTIVITAS PENGELOLAAN DATA DALAM PELAYANAN BUKU SIJIL DAN BUKU PELAUT: STUDI KASUS DI KANTOR KESYAHBANDARAN DAN OTORITAS PELABUHAN KELAS I SAMARINDA

Authors

  • Siti Nurhawa Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman
  • M Zaini Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

DOI:

https://doi.org/10.61722/jmia.v3i3.10118

Keywords:

service effectiveness, data management, seaman book, service digitalization, KSOP Samarinda

Abstract

Data management in maritime administrative services plays an important role in supporting the quality of public services in the maritime transportation sector. This study aims to analyze the effectiveness of data management in the service of seaman’s registration books and seaman books at the Class I Harbormaster and Port Authority Office of Samarinda. The research employed a descriptive qualitative approach, with data collected through interviews with service officers. The results showed that the implementation of a digital system through the E-Seaman Book application was able to improve the speed, accuracy, and efficiency of services compared to the manual system. The service process is carried out through several stages, including data submission, validation, verification, printing, and archiving in a structured manner. However, the effectiveness of data management still faces several obstacles, such as network disruptions, server errors, limited infrastructure, and data input errors by both officers and applicants. To overcome these challenges, the office conducts data rechecking, improves human resource competencies, and develops the integration of digital-based service systems. In addition, service evaluations are carried out regularly to maintain the quality of services provided to users. Therefore, organized and technology-based data management has a positive influence on the quality of seafarer administrative services, making the services faster, more transparent, and more accurate.

References

Agustina, P., & Nurbaiti, N. (2023). Manajemen Pelayanan Publik Pada Pengelolaan Data Di Unit Layanan Dinas Disdukcapil Kota Medan. Jurnal Minfo Polgan, 12(2), 1971–1978. https://doi.org/10.33395/jmp.v12i2.13118

Anwar, H., Niswaty, R., & Saleh, S. (2017). Pelayanan Penerbitan Buku Pelaut Berbasis Online. Jurnal Ilmiah Ilmu Administrasi Publik, 7(1), 11. https://doi.org/10.26858/jiap.v7i1.3435

Fahlevvi, M. R., & Dytihana, Z. A. (2025). Pemanfaatan Teknologi dalam Peningkatan Pelayanan Publik di Daerah Pesisir Cirebon : Studi Kasus di Sektor Administrasi dan Layanan Publik pelayanan publik , wilayah pesisir seperti Cirebon menghadapi sejumlah tantangan yang teknologi , infrastruktur digi. Jurnal Media Birokasi, 7(1). https://doi.org/10.33701/jmb.v7i1.5197

Firdaus, Nurlina, & Nursamsir. (2023). Penerapan Sistem Informasi Administrasi Kependudukan (Siak) Dalam Meningkatkan Digitalisasi Pelayanan Publik. Jurnal Perspektif Administrasi Dan Bisnis, 4(1), 53–63. https://doi.org/10.38062/jpab.v4i1.447

Hamka, H., Mustafa, D., & Juharni, J. (2025). Kualitas Layanan Publik Melalui Digitalisasi Terhadap Kinerja Kantor Kesyahbandaran Dan Otoritas Pelabuhan Utama Makassar. Paradigma Journal of Administration, 3(2), 79–84. https://doi.org/10.35965/pja.v3i2.7652

Melani, A., Wahyuni, L., & Erlianti, D. (2023). Analisis Kualitas Pelayanan Dalam Pengurusan Buku Pelaut Pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dunia. Jurnal Administrasi Publik & Bisnis, 5(2), 85–92.

Nurfadilah, Frastika, Y., Saifudin, I., & Wanto, K. (2025). Prosedur Pelayanan Penerbitan Buku Pelaut Online Di Kantor Kesyahbandaran Dan Otoritas Pelabuhan Utama Makassar. Marine Transport Management and Logistics Journal, 1(March).

Permana, D. H., Pasca, M., Ilmu, S., & Negara, A. (2022). Pengaruh Kinerja Pegawai Terhadap Pelayanan Pembuatan Buku Pelaut Melalui Online Pada Kantor Kesyahbandaran Dan Otoritas Pelabihan Kelas II Cirebon. Jurnal Investasi, 8(2), 85–94.

Pramesti, A. A., & Mardhatillah, Y. (2023). Efektivitas Aplikasi Pejabat Pengelolaan Informasi dan Dokumentasi dalam Pelayanan Informasi Publik di Dinas Komunikasi dan Informatika Kabupaten Tanjung Jabung Barat Provinsi Jambi. Jurnal Teknologi Dan Komunikasi Pemerintahan, 5(1), 62–86. https://doi.org/10.33701/jtkp.v5i1.2851

Sania, & Sri Nugroho, H. (2025). Efektivitas Interoperabilitas Data Pelayanan “LAPOR” Sleman Sebagai Perwujudan Smart Governance. Jurnal Pemerintahan Dan Politik, 10(3), 618–636.

Setiyani, N. A. (2025). Efektivitas Penerapan SIPD (Sistem Informasi Pemerintah Daerah) dalam Tata Kelola Pemerintahan Daerah di Indonesia. Formula Jurnal Administrasi Publik, 2(2), 163–173.

Syahira, S., Mustain, I., & Suswati, E. (2025). Optimalisasi Perpanjangan Buku Pelaut Online Di Kantor Kesyahbandaran Dan Otoritas Pelabuhan Khusus Batam. Majalah Ilmiah Bahari Jogja, 23(1), 23–30. https://doi.org/10.33489/mibj.v23i1.389

Triananta, M. N., & Purnomo, E. P. (2023). Pengembangan Kebijakan Satu Data dalam Pelayanan Publik di Kabupaten Sleman. Nakhoda: Jurnal Ilmu Pemerintahan, 22(2), 195–206. https://doi.org/10.35967/njip.v22i2.600

Downloads

Published

2026-05-16

Issue

Vol. 3 No. 3 (2026): JUNI

Section

Articles

License

Copyright (c) 2026 JURNAL MULTIDISIPLIN ILMU AKADEMIK

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.